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Shipping & Returns

We will do anything to ensure that our delicious chocolate will be delivered to you in a perfect condition. Therefore we have carefully designed our packaging material to suite the needs of the transport.

Each order will leave the atelier of Frederic Blondeel packed in a special box, which will ensure that your chocolate will not melt. In general we try to avoid shipping over the weekend in order to ensure premium quality upon arrival.

Your Belgian Chocolate will be shipped from the atelier of Frederic Blondeel in Belgium. We use TNT Post for our international deliveries. If the courier finds that your are not at home upon the time of delivery, he may deliver your order to the neighbours – provided that they accept the package. It is always a good idea to give a delivery address where there is always someone present during the day, i.e. your work address.

The table below displays our shipping rates and approximate delivery times:

Country Quantity Shipping Costs Delivery Time
Benelux Per Order € 5 5 working days
UK, Germany, France Per Order £ 9 5 working days
Rest of Europe Per Order € 20 5 working days
United States of America Per Order $ 30 5 working days

No-Returns Policy

We have a no-returns policy at Chocolateque. What does this mean? Whenever you are dissatisfied with your order or the order arrives in bad shape, please contact our customer team immediately. We will then offer you either a total refund or order replacement.

Our Belgian chocolate leaves the atelier of our Chocolatier in the best condition possible. In case something happens during the delivery process and your chocolate does not arrive in perfect condition, we will be glad to offer you a refund or replacement.

Please contact us with all your enquiries, complaints or remarks.

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